Shipping policy

Shipping Policy

1. Shipping Area

We ship worldwide.

2. Processing Time

Orders are usually processed and shipped within 1–3 business days after payment has been received.

3. Shipping Costs

Shipping costs are displayed at checkout and depend on the destination country, selected shipping method, and order value.

4. Delivery Time

Delivery times vary depending on the destination country and shipping method.

Within Germany, delivery usually takes 2–5 business days. International deliveries may take longer depending on location and customs clearance.

5. Shipping Providers

Orders are shipped via suitable shipping providers such as Deutsche Post, DHL, or comparable carriers.

6. Customs, Import Duties, and Taxes

For international shipments, additional customs duties, import taxes, or other charges may apply depending on the destination country.

These charges are imposed by the respective local authorities and must be paid by the customer. Alextra Jewelry has no control over these charges and assumes no responsibility for them.

7. Shipping Address

Please ensure that your shipping address is entered correctly and completely. We are not responsible for delays or failed deliveries caused by incorrect address information.

8. Delivery Delays

In exceptional cases, delivery times may be delayed due to customs processing, holidays, high shipping volumes, or other circumstances beyond our control.